Privacy Policy

Effective January 1, 2026

Reliable Kennewick Insulation Services, insulationkennewick.com, estimates@insulationkennewick.com

Who this policy covers

This policy explains how Reliable Kennewick Insulation Services handles the information you share with us through this website. We're an insulation contractor in Kennewick, WA, and we work on homes and businesses in the cities around it. You can read more about us on our About page.

It covers our home page and every other page on this site, along with the estimate form and any message you send us from here. It doesn't cover other websites we link to, because they have their own policies.

What information we collect

When you fill out our estimate form, we collect what you type in. That's usually your name, phone number, email address, the address of the property and a short note about the job, such as a hot upstairs room or a drafty crawl space.

When you call or email us, we keep the details you give us so we can answer you and set up a visit.

When you browse the site, some information is gathered automatically. This can include your browser type, the device you're on, the pages you visit, how long you stay and the general area you're browsing from. This doesn't tell us who you are by name.

How we use your information

We use what you send us to reply to your request, schedule an estimate, do the work you hire us for and follow up afterward. If you ask a question, we use your contact details to answer it.

We use the browsing information to see which pages people find useful and to fix pages that don't work well, so the site gets easier to use.

We don't sell your information, and we don't rent it out or trade it to anyone for their marketing.

Cookies and analytics

Cookies are small files a website saves in your browser so it can remember a visit. This site may use them, along with analytics tools, to count visits and see how people move through the pages.

You can block or delete cookies in your browser settings at any time. The site will still work if you do, though some features may not remember your choices.

Who else sees your information

Our estimate form runs on an outside form service, so what you enter passes through that service before it reaches us. Analytics tools and our website host also handle some data so the site can run. These companies only get what they need to do that job for us.

We may also share information if the law requires it, or if we need to in order to protect our business, our crew or our customers.

How long we keep it

We keep your contact details and job notes for as long as we need them to answer you, do the work and keep normal business records, such as estimates, invoices and anything tied to our guarantee.

When we no longer need the information for those reasons, we delete it or keep it in a form that no longer points to you.

Your choices and rights

You can ask us what information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep something for a legal or business record.

You can also tell us to stop contacting you at any time, and we will.

Depending on the state you live in, you may have other privacy rights under state law. Reach out and we'll help you use them.

Children's privacy

This site is meant for adults arranging work on a home or building. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

How we protect your information

We take reasonable steps to keep the information you send us safe, and we limit who can see it to the people who need it to help you. No website or email system is completely secure, so we can't promise that information sent over the internet will never be exposed.

Changes to this policy

We may update this policy when our site or the way we work changes. The newest version will always be on this page, so check back if you have questions about how your information is handled.

How to raise a privacy concern

If you have a question about your information, want a copy of it or want it removed, call us at (509) 396-5461 or send a note through our Contact page. Expect a reply within 1 business day.

Tell us what you're asking about and how to reach you, and we'll take care of it.